Dental Office Policies in Haverford Township

PRACTICE OVERVIEW

Policies at Havertown Dental Arts

Good dental care depends on more than clinical skill. It also depends on clear communication about how a practice runs day to day, so there are no surprises when you arrive for your appointment or when a bill shows up in the mail. We put our policies in writing because we think you deserve to know exactly what to expect before you ever sit in the chair.

This page covers how we schedule and confirm appointments, what happens if you need to cancel or reschedule, how payment and insurance claims are handled, and how we protect the personal health information you share with us. If you have a question that isn't answered here, our front desk team at 810 Darby Rd in Haverford Township is always happy to walk you through the details over the phone or in person.

Book Appointment Call (610) 486-5590

CORE COMMITMENTS

Appointments, Payment, and Privacy

These three areas shape almost every interaction you'll have with our office, from the first phone call to the final receipt. Here's how we approach each one.

Appointment Scheduling

We reserve dedicated chair time for every patient, which means punctuality matters for you and for the people scheduled after you. We send confirmation reminders by phone, text, or email ahead of each visit, and we ask that you arrive 10 to 15 minutes early for new patient paperwork or insurance verification.

Payment and Insurance

We work with most major dental insurance plans and file claims on your behalf whenever possible. Co-pays, deductibles, and any portion not covered by insurance are due at the time of service, and we offer a few payment options to help larger treatment plans fit your budget.

Privacy and Records

Your health information is kept confidential and secure in accordance with HIPAA regulations. We only share your records with other providers or your insurance carrier when necessary for treatment, billing, or at your direct written request.

What You Can Count On When You Visit Us

Running a dental practice in Haverford Township for as long as we have taught us that the clearest policies are the ones nobody has to think twice about. We built ours around a simple idea: treat every patient's time, money, and personal information with the same care we'd want for our own families.

Cancellations happen, life gets busy, and we understand that. We ask for at least 24 hours' notice if you need to reschedule so we can offer that time to another patient who may be waiting. Repeated last-minute cancellations or missed appointments without notice may result in a cancellation fee or a request for a deposit before future visits are booked.

For new patients, we recommend arriving a few minutes early to complete intake forms, or filling them out ahead of time if our front desk team sends them to you electronically. This helps your first visit start on schedule and gives our clinical team the medical history they need to treat you safely.

Transparent estimates. Before any treatment beyond a routine cleaning or exam, we walk you through the expected cost and what your insurance is likely to cover.
No surprise billing. If a procedure changes once we're already working, we'll pause to explain any cost difference before moving forward.
Respect for your time. We schedule realistic appointment windows and do our best to stay on time, every day we're open.
Secure records. Digital charts, x-rays, and billing information are stored on protected systems accessible only to authorized staff.

"We'd rather spend an extra minute explaining a policy than have a patient feel caught off guard later. That upfront honesty is part of good care."

- Havertown Dental Arts Front Office Team

Office Hours:

Monday: 10:00 am–7:00 pm Tuesday: 10:00 am–7:00 pm Wednesday: 7:00 am–7:00 pm Thursday: 7:00 am–5:00 pm Friday: 8:00 am–3:00 pm Saturday: Closed Sunday: Closed

Address: 810 Darby Rd, Havertown, PA 19083, United States

Frequently Asked Questions

Common questions about appointments, payment, and office policies at our Haverford Township practice.

What is your cancellation policy?

We ask for at least 24 hours' notice if you need to cancel or reschedule an appointment. This gives us a chance to offer that time slot to another patient on our waiting list. Missed appointments or late cancellations without notice may be subject to a fee, and repeated no-shows may require a deposit before we can schedule future visits.

Do you accept my dental insurance?

We work with most major dental insurance plans and file claims directly with your carrier to simplify the process for you. We recommend checking our Insurance page for a list of plans we typically accept, and our team can verify your specific benefits before your visit.

When is payment due for treatment?

Co-pays, deductibles, and any amount not covered by insurance are due at the time services are rendered. For larger treatment plans, such as crowns, implants, or orthodontics, our front desk team can walk you through flexible payment arrangements before treatment begins so costs are never a surprise.

What should I bring to my first appointment?

Please bring a valid photo ID, your dental insurance card if you have coverage, and a list of any current medications or relevant medical history. Visit our New Patients page for intake forms you can complete ahead of time to save a few minutes in our waiting room.

How is my personal and health information protected?

All patient records are stored on secure, access-controlled systems in compliance with HIPAA regulations. We only share information with other healthcare providers, labs, or insurance companies when it's necessary for your treatment or billing, and never without proper authorization. For full detail, see our Privacy Policy.

What happens if I arrive late to my appointment?

We do our best to accommodate patients who arrive a few minutes late, but significant delays may mean your appointment needs to be shortened or rescheduled to avoid impacting the patients scheduled after you. If you know you're running behind, a quick call to our office at (610) 486-5590 helps us plan accordingly.

Can I request a copy of my dental records?

Yes. You can request copies of your x-rays, treatment notes, or billing history at any time by contacting our office directly or submitting a written request. We typically process these requests within a few business days and can send records securely to another dental office if you're transferring care.

Do you offer financing for treatments not covered by insurance?

We understand that some treatment plans represent a significant investment, especially when insurance only covers part of the cost. Ask our front desk team about available payment plan options during your consultation, so you can make decisions about your care without financial pressure.

Patient Policies & Notices