Privacy Policy

Last updated: recently. This Privacy Policy explains how Havertown Dental Arts ("we," "us," or "our") collects, uses, stores, and protects information from visitors to our website and patients who contact our office at 810 Darby Rd, Havertown, PA 19083. By using our website or contacting our practice, you agree to the practices described here.

Information We Collect

We collect information you choose to share with us, as well as some basic technical information from your browser. The categories we typically collect include:

• Contact form details: your name, email address, phone number, and any message you send us through our website.
• Appointment and booking requests: preferred dates and times, the reason for your visit, and insurance information you choose to provide.
• Mobile phone numbers: collected through forms, booking requests, or keyword opt-in, used specifically for text message communication about your care.
• Basic analytics: general information such as pages visited, device type, and approximate location, gathered automatically through cookies and similar tools.

How We Use Your Information

We use the information we collect to run our practice and communicate with you in the ways you would expect from a dental office. This includes:

• Scheduling and confirming appointments, and following up on requests submitted through our website or by phone.
• Answering questions about treatments, insurance, and office policies.
• Sending appointment reminders and care-related text messages to patients who have provided a mobile number and opted in to receive them.
• Improving our website by understanding, in general terms, how visitors use it.

Text Messaging (SMS) Program

Havertown Dental Arts may collect mobile numbers from our website forms, appointment or booking requests, and keyword opt-in so we can text patients about dental care, treatments, and appointment requests. We take this program seriously and handle the information connected to it carefully:

• Purpose: numbers and SMS consent records are used only to send the messages you have agreed to receive and to comply with wireless carrier 10DLC rules for business text messaging.
• No resale: we do not sell or rent your mobile number or SMS opt-in status to third-party marketers.
• Limited sharing: we only share this data with the SMS and telephony vendors, and mobile carriers, needed to actually deliver your messages.
• Opting out: reply "STOP" to any text message at any time to stop receiving messages from us.
• Getting help: reply "HELP" to a text message, or contact our office directly at (610) 486-5590.

For the complete terms of our SMS program, please see our Terms and Conditions page.

How We Store and Protect Your Information

Information you submit to us is stored on secured systems managed by our practice and our trusted software vendors, including our patient management and website platforms. We limit access to patient and visitor information to staff members who need it to do their jobs, and we take reasonable administrative and technical steps to guard against unauthorized access, loss, or misuse. No method of electronic storage is completely risk-free, but we work to keep your information as safe as possible.

Sharing With Third Parties

We do not sell your personal information. We only share it under limited circumstances, such as:

• Service providers who help us run our website, scheduling system, analytics, or SMS communication, and who are bound to use your data only for those purposes.
• Insurance carriers when needed to verify coverage or process claims you have asked us to submit.
• Legal requirements, if we are required to disclose information to comply with the law or respond to a valid legal request.

Cookies and Website Analytics

Our website uses cookies and similar tools to understand how visitors use our pages, such as which pages are viewed most often and how people arrive at our site. This information is reviewed in aggregate and helps us keep the website useful and up to date. Most browsers let you disable or limit cookies through their settings, though doing so may affect how some parts of the website function.

Your Rights: Correcting or Deleting Your Data

You can ask us to review, correct, or delete the personal information we hold about you, including your mobile number and any related SMS consent record. To make a request, contact our office using the details below. We will respond within a reasonable time and let you know once the requested changes have been made.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page, so please check back periodically.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to update your information, or wish to opt out of text messages, please reach out to us:

• Phone: (610) 486-5590
• Address: 810 Darby Rd, Havertown, PA 19083, United States
• Contact form: available on our Contact page

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